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Session 6

2 Conversations
  • Rev Max - Revenue Maximization 
    • Planning and Execution of Optimum Business Mix
    • Searches as Intent - thinking beyond demand
  • Revisit Customer Decision Journey
    • Search Fragmentation - Think Beyond the KeyBoard
    • Voice, proximity 'near me' vs. traditional 'keywords'



Hospitality is being redefined

  • Impact
    • Seamless purchasing + service - Uber, Amazon Dash
    • AI Controlled 'Smart Rooms'
    • Amazon Go
    • Conversational Commerce + Pay with a Smile



Hospitality Careers need to be reframed


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